Privacy Policy

Effective October 6, 2026

This policy covers reclaimmore.com and the Reclaim claim check, report, and messages we send. It explains what we collect, why, who helps us process it, and the choices you have. We do not sell personal information.

What we collect

Contact details you give us: name, email, mobile number, and ZIP code.
Claim information: the insurer's valuation report and other documents you upload, your vehicle's VIN, mileage, options and condition, your claim and insurer details, and answers you give in the check.
Payment information: payments are processed by Stripe, and your card details go straight to Stripe. We don't see or store card numbers. We keep the payment status, the amount, and the email address for your receipt, so we can deliver your review and handle refunds.
Messages: emails and texts you send us and that we send you, and replies such as STOP or HELP.
Usage data: pages viewed, clicks, device and browser type, approximate location from IP address, and referring ad or search, collected by cookies and similar tools. Error reports may include technical details about the page that failed.

How we use it

To review your valuation, find comparable vehicles, and prepare your report and letters.
To contact you about your claim by email, by phone call, and by text if you agreed to texts.
To take payment and honor refunds and the guarantee.
To improve our service. We use claim documents, reports, and how claims turn out to train and test our valuation methods and AI tools, so future reviews are more accurate.
To run, secure, and fix the site, and to measure which pages and ads bring people in.
To meet legal obligations and resolve disputes.

Text messaging (SMS)

We text you only if you agree to texts when you give us your mobile number: by tapping Continue under the line that says so on our intake, or by checking the box on our text updates form. If you choose email instead, we do not text you. Agreeing is never a condition of any purchase or of getting help.

What we send: messages about your claim, such as reminders to upload your valuation report, status updates, and replies to your questions. We do not send texts about unrelated products.
How often: message frequency varies with your claim. Reminders stop once you upload the report or the claim closes.
Cost: message and data rates may apply, depending on your mobile plan.
Opt out: reply STOP to any message to stop all texts. We will send one message confirming you are unsubscribed. Reply START to opt back in.
Help: reply HELP, or email [email protected].
Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every sharing category in this policy. We share your number only with the messaging provider that delivers our texts, and only to deliver them.

We share information only with service providers that process it on our behalf, under contracts that limit their use to providing their service to us:

Hosting, database, and file storage
Email delivery and text message delivery
Payment processing
Vehicle data providers, which receive your VIN, vehicle details, and ZIP code to find comparable listings and decode equipment. They do not receive your name or contact details.
AI services that help read uploaded documents and draft parts of your report
Analytics, advertising measurement, and error monitoring

We do not give your report or documents to your insurer. You decide whether to send them. We may disclose information if the law requires it, to protect rights or safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and analytics

We use cookies and similar tools for analytics and to measure ads. You can block or delete cookies in your browser settings. The site works without them.

How long we keep it

We keep claim records and documents for as long as your claim is active and up to three years after, so we can answer questions, honor the guarantee, and meet legal and tax requirements. Records of text consent and opt-outs are kept for at least four years. You can ask us to delete your data sooner, subject to those obligations.

We keep de-identified case data (no name, contact details, full VIN or full address) to improve the service, and we delete it if you ask us to.

Security

Documents sit in private storage. Access is limited to the people and systems working your claim, and data is encrypted in transit. No system is perfectly secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask for a copy of your information, ask us to correct or delete it, or stop emails and texts at any time. Email [email protected] from the address or number on your claim and we will respond within 30 days. Residents of states with consumer privacy laws, including California, have these rights under those laws, and we will not treat you differently for using them. We do not sell or share personal information for cross-context behavioral advertising as those laws define it, other than ad conversion measurement, which you can block with your browser's cookie settings.

Children

The site is not meant for anyone under 18, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date above. If a change materially affects how we use information you already gave us, we will tell you by email before it applies.

Contact

Questions or requests: [email protected]. See also our Terms.