Request a refund

Result Refund Guarantee

Your report pays for itself, or we refund it.

If you use your Reclaim report and your insurer's offer goes up by less than the report fee you paid, we refund the full report fee. Ask within 30 days of getting your report. Send us your insurer's final offer and your signed release (or other written confirmation that you're done with the claim) as proof.

The increase is measured on the base vehicle value only. Taxes, title and registration fees are left out. The guarantee covers the report fee only. It does not promise any result from your insurer.

Ask within 30 days of getting your report. Send your insurer's final offer or settlement and confirm you are no longer pursuing the claim. Your starting point, the offer in the valuation report you uploaded before paying, is already on file. Read the full guarantee terms.

Your nameEmail your report was sent toYour report link or claim numberFinal offer: the vehicle value onlyThe base vehicle value in your insurer's final offer or settlement, before taxes, title, registration and other fees, and before any deductible.Date of the final offerYour insurer's final offer or settlementPDFs or images. Screenshots of the insurer's email, portal, letter or payment page are fine. We already have the valuation report you uploaded, so there is no need to send it.

No longer pursuing the claimI confirm I am no longer pursuing this claim with my insurer, and the final offer I am sending is the last one.Proof you are no longer pursuing it (optional)A signed release, an email you sent to the adjuster, or a short signed statement. If you settled by phone, add a signed statement of the final figure and your insurer's payment confirmation.

Anything we should know? (optional)

Prefer email? Send the same details and files to [email protected].